Terms & Conditions

Using Our Website

All information presented on our website including prices, dimensions, product names, product numbers, pictures, etc. is checked for accuracy. However, there is a possibility that we have made a mistake. Prices are subject to change at any time without notice. We reserve the right to refuse to honor any incorrect internet prices as we cannot account for the occasional human error.

If you have any questions, please email our office at contact@727builds.com. Prices are subject to change without notice. These terms and conditions are subject to change without notice. These changes will be posted on the website. Users are encouraged to review these documents periodically.

Hand Craftsmanship

Due to the handcrafted nature of our products, some variation is normal from one piece to another. Measurements may vary slightly as well as appearance. Some species of lumber have unique characteristics and natural highlights making it important for you to understand what to expect from the material you have selected prior to purchase. While color consistency is desirable there is variation in color for many items. Visit our wood species information page to view example images. All of our products are intended for interior use only.

Shipping

Most packages ship in five to seven business days. Custom orders will ship out according to the lead time given on the estimate. If you would like a more accurate lead time, please email us at contact@727builds.com. Also, please note that while we make every effort to get your packages to you by your desired date, we cannot guarantee the timely arrival of your package. As we rely on accurate information to ship orders to our customers, we will pass any address correction fee from our carriers to customers. Thank you for understanding.

Damaged Items

If you receive damaged items, email our office at contact@727builds.com. You must email within three business days of receiving the item to report any damage. With all damaged items we ask for a picture of the damage so we can observe the damage with you. The damage may have occurred during shipping. We will need to determine what caused the damage and what needs to be replaced. An inspection may need to be made by the shipping company to determine if the damage occurred during shipping. Damaged items must remain in their original box and be set aside for inspection. We will assist you in getting replacement product as quickly as possible.

Delays and Missing or Lost Items

If there is a delay in the receipt of your order, please email our office at contact@727builds.com. We should be able to determine the reason for the delay. If the shipping company cannot locate your package(s), we will put a trace on the package(s), define responsibility, and resolve the problem as quickly as we can. In the rare occasions in which this happens, a solution is usually determined within 24 hours.

Limitations of Liability

It is agreed that the seller does not assume liability for incidental or consequential damages, including loss of anticipatory profits, resulting from the use of this product or delay in its delivery. Seller's obligations with respect to nonconforming goods are limited to repair or replacement of defective parts, or at seller's option, to refund the purchase price. Some states do not allow limitation of incidental or consequential damages, so the above limitation may not apply to you.

Privacy Policy

727 Builds, LLC respects your privacy and pledges to earn and keep your trust. All personal information you give us is kept confidential and protected with the utmost care and will not be used in ways to which you have not consented. Additionally, we will not sell any of your information to a third party. As the customer, it is your responsibility to maintain the confidentiality of your username and password. By using this website, you agree to accept responsibility for all activities that occur under your account or password. 727 Builds, LLC utilizes Google Analytics to review available data for trends.

When you purchase something from our store, we collect personal information that you give us about your name, address, and email address to serve you. We imply your consent in collecting and using it for that specific reason only.

When you browse our store, we do collect first-party data which is analyzed for trends and statistics. First-party data is used to improve the customer experience for customers who "opt in" to 727 Builds, LLC email program.

With your permission, we may send you emails about our store, new products, events, or other updates. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us at contact@727builds.com.

Third-Party, Cookies, and Advertising

Third party vendors, including Google, show ads for 727 Builds, LLC across the internet. Through the use of cookies, third party vendors are able to serve more relevant ads based on the past visits to our website. Visitors to 727builds.com are free to opt out of Google’s use of cookies at any time by visiting Google’s Ads Settings. Visitors can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Please see our Privacy Policy above for further information of privacy and disclosure.

Payment

We accept all major credit cards (VISA, MC, AMEX, DISC) and checks via mail. We do not accept COD.